DDC-I Atlas Support Programs

DDC-I prides itself on having superior customer service which is unmatched in the industry. This is s_support_i_0000[1]demonstrated by allowing customers to have direct access to high level development engineers, not a help desk. The benefits of this customer service approach are two-fold in that our customers don’t have to go through 3 & 4 buffer levels to get an answer, and all of our engineers have a clear understanding of our customers and their product requirements and can better help them in the day to day core engineering tasks.

We offer a full range of services designed to help maximize productivity at any stage of the development cycle. As your software solutions partner we are committed to the success of your project.

Atlas Premium Support Package

atlas_premiumAtlas Premium members enjoy special attention during critical stages of the development. Some Atlas members find the Premium package most valuable early in the product development phase while the software architecture is being established and a lot of prototyping is taking place. DDC-I recognizes the importance of immediate customer support response during these periods. Other features provide added value and convenience.

Features/Benefits

  • First Response - Direct access to dedicated account teams provide immediate telephone or email response to Atlas Premium members. Issues are acknowledged within one business day after receipt at DDC-I and given priority by assigning them to the first available account engineer.
  • Status Reporting - Atlas Premium members are provided a monthly report on the status of all support calls, change requests, and other issues associated with their project.
  • Interim Release Service - Interim releases are made available to our Atlas Premium members as DDC-I products are revised and enhanced. Those members who wish to take advantage of product enhancements prior to an official version release can do so.
  • Software Subscription - New product releases are shipped immediately.
  • Club Pricing - Atlas members benefit from club discounts for individual and customized services outside of the program.
  • Jump Start - This intensive, two day on-site workshop provides a formal introduction to the DDC-I toolset. It includes product installation and licensing as well as an overview of tool usage, DDC-I customer support procedures, documentation, change requests etc.
Atlas Advantage Support Package

atlas_advantage_supportAtlas Advantage is the perfect support offering for customers who are out of the critical path of their project and are in the product's maintenance phase.

Features/Benefits

  • Telephone/Email Support - Atlas Advantage members have direct access to DDC-I customer support personnel during normal business hours. Issues are acknowledged within 2 business days after receipt at DDC-I.
  • Software Subscription - New product releases are shipped immediately.
  • Club Pricing - Atlas members benefit from club discounts for individual and customized services outside of the program.

Downloads