When you submit a Software Trouble Report please make sure to include all
relevant information, so that DDC-I may take quick action on your report.
Please attempt to reduce the problem to a simple test case. In particular,
minimize the number of compilation units involved. Include detailed comments
on source code listings. Please include the full contents of the original
source code text file. If the source code is extensive please provide them in
a machine readable form.
Required Information
Your name
Company and address including phone and fax no.
DDC-I product version, release, component, platform and target Host
and target operating systems, version no. and release
Your customer number (Software License Agreement Number)
Description of the severity of problem for example:
All work has stopped
Work can continue with some trouble
Work can continue without trouble
Full problem description including any or all source code.
Customer Quote:
"Regarding IBAS Engineering Services: We've been very fortunate on this (migration) project to have a great team of talented hard workers... We've been supported by an excellent team of truly dedicated (DDC-I) contractors... They made this project their own."
When you submit a Software Trouble Report please make sure to include all
relevant information, so that DDC-I may take quick action on your report.
