Technical Support Engineer
Job Description:
As a Technical Support Engineer, you will play a crucial role in providing technical assistance and troubleshooting support to our customers utilizing our real-time embedded operating system. You will collaborate with our development and engineering teams to understand the product features thoroughly and help customers resolve complex technical issues. Your expertise in real-time operating systems, networking protocols, and debugging will be essential in ensuring the successful integration and deployment of our products in various customer applications.
Responsibilities:
- Provide expert technical support to customers and partners for the integration and implementation of our real-time embedded operating system and network stack solutions.
- Diagnose and troubleshoot complex software and networking issues reported by customers, ensuring timely and effective problem resolution.
- Collaborate with cross-functional teams, including developers, QA engineers, and project managers, to analyze and resolve customer-reported problems and product-related inquiries.
- Develop and maintain detailed technical documentation, including knowledge base articles, FAQs, and best practices, to assist customers in using our products effectively.
- Conduct in-depth analysis of customer feedback and product usage patterns to identify areas for improvement and provide valuable insights to the product development team.
- Assist in testing and validating new releases and updates to ensure product stability and reliability.
- Engage in remote debugging sessions and on-site support, when required, to resolve critical customer issues and ensure customer satisfaction.
- Stay up-to-date with the latest industry trends, emerging technologies, and networking protocols to continuously improve your expertise and the quality of support provided.
Location: Anywhere (DDC-I supports a distributed workforce)
Requirements:
- Bachelor's degree in Computer Science, Electrical Engineering, or a related technical field.
- Proven experience as a Support Engineer or in a similar technical support role, preferably in real-time embedded operating systems and networking domains.
- Strong expertise in real-time operating systems (RTOS) and network protocols (TCP/IP, UDP, SNMP, etc.).
- Hands-on experience in debugging embedded systems and network-related issues using various tools and methodologies.
- Familiarity with programming languages commonly used in embedded systems, such as C, C++, and assembly language.
- Knowledge of hardware-level interactions, device drivers, and communication interfaces commonly used in embedded systems.
- Excellent problem-solving and analytical skills, with the ability to think logically and troubleshoot complex technical issues.
- Outstanding communication skills, both written and verbal, with the ability to convey technical information effectively to diverse audiences.
- Customer-centric approach with a strong focus on providing exceptional customer support and building long-term customer relationships.
- Self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment.
Preferred Qualifications:
- Experience with real-time operating systems such as Deos, FreeRTOS, VxWorks, or QNX.
- Familiarity with networking technologies in Aerospace or automotive applications.
- Knowledge of security protocols and best practices in embedded systems and networking.
- Experience with version control systems (e.g., Git) and bug tracking tools.
- Certifications related to real-time operating systems and networking protocols are a plus.
Join Our Team:
If you are passionate about cutting-edge technologies, thrive in a collaborative environment, desire to work remotely and enjoy solving complex technical challenges, DDC-I, Inc. is the place for you. Join our team and make a significant impact on the future of safety critical solutions!
Interested candidates please contact:
DDC-I, Inc,
4545 E. Shea Blvd. #210
Phoenix, AZ 85028
Email: engineering_jobs@ddci.com
www.ddci.com
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Field Applications Engineer
Job Description:
As a Field Application Engineer (FAE), you will be the technical expert and primary point of contact for our customers, pre and post sales, in the safety-critical market. You will work closely with our sales, engineering, and product teams to understand customer requirements, provide technical guidance, and ensure the successful integration and deployment of our solutions. Your expertise in safety-critical systems, aerospace regulations, and application engineering will be crucial in driving customer satisfaction and contributing to the growth of our business in this specialized market.
Responsibilities:
- Serve as the key technical advisor and subject matter expert for our aerospace customers, understanding their unique safety-critical requirements and challenges.
- Collaborate with the sales team to support pre-sales activities, including technical presentations, product demonstrations, and feasibility studies, to win new business opportunities in the aerospace market.
- Work closely with the engineering team to ensure the timely resolution of customer issues and provide feedback for product improvements and enhancements.
- Conduct in-depth technical discussions and workshops with customers to assess their needs and propose tailored solutions that meet safety-critical standards and regulations.
- Support the customers with installation, integration, and validation of our products in their aerospace systems, ensuring compliance with industry-specific safety guidelines.
- Provide on-site support for critical projects and system testing, assisting customers with debugging, troubleshooting, and performance optimization.
- Collaborate with third-party partners to provide an integrated solution for our common customers.
- Develop and deliver technical training sessions and workshops for customers and internal teams, sharing best practices and insights related to safety-critical aerospace applications.
- Stay up-to-date with the latest developments in safety-critical systems, aerospace regulations, and emerging technologies to provide valuable inputs for product roadmap planning and business strategy.
- Maintain a thorough understanding of our competitors' offerings and market trends, identifying opportunities to differentiate our products and services in the aerospace market.
Location: Anywhere (DDC-I supports a distributed workforce)
Requirements:
- Bachelor's degree in Aerospace Engineering, Electrical Engineering, Computer Science, or a related technical field. A Master's degree is a plus.
- Experience as a Field Application Engineer, Application Engineer, or a related role in the aerospace industry with a focus on safety-critical applications.
- Strong expertise in safety-critical systems, avionics, and aerospace regulations (e.g., DO-178C, DO-254, DO-160, etc.).
- Familiarity with aerospace communication protocols, data buses, and system architectures commonly used in safety-critical applications.
- Excellent problem-solving and analytical skills, with the ability to think critically and propose innovative solutions to complex technical challenges.
- Outstanding communication and presentation skills, with the ability to convey technical concepts effectively to both technical and non-technical audiences.
- Willingness to travel frequently to customer sites and collaborate with global teams.
- Strong customer focus, with a passion for delivering exceptional service and building long-term relationships with key stakeholders.
- Proactive, self-motivated, and able to work effectively in a dynamic and fast-paced environment.
Preferred Qualifications:
- Experience with safety-critical certifications (e.g., FAA, EASA, etc.).
- Knowledge of embedded systems, real-time operating systems, and software development for aerospace applications.
- Familiarity with industry-standard tools used for aerospace system design, simulation, and validation.
- Previous experience in a customer-facing role, supporting complex technical projects in the aerospace market.
Join Our Team:
If you are driven by a passion for aerospace technology, safety-critical systems, and delivering exceptional technical support to customers, DDC-I, Inc. welcomes you to join our dedicated team of professionals. Make a significant impact on the future of aerospace safety and innovation by applying your expertise as a Field Application Engineer with us.
Interested candidates please contact:
DDC-I, Inc,
4545 E. Shea Blvd. #210
Phoenix, AZ 85028
Email: engineering_jobs@ddci.com
www.ddci.com
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Embedded Security Architect
Job Description:
We are looking for a talented and experienced Embedded Security Architect to join our team. As an Embedded Security Architect, you will be responsible for designing and implementing robust security solutions for our embedded systems. You will work closely with our engineering teams to ensure that our products and solutions meet the highest standards of security. If you have a strong background in embedded systems, cryptography, and security best practices, along with a passion for securing embedded devices, we want to hear from you!
Responsibilities:
- Define the security architecture and strategy for our embedded systems and products.
- Conduct threat modeling and risk assessments to identify potential vulnerabilities and security risks.
- Design and implement secure boot mechanisms, authentication protocols, and encryption algorithms for embedded systems.
- Develop and maintain security policies, guidelines, and standards for embedded system development.
- Collaborate with software developers and board manufacturer support to ensure security features are integrated into the design and implementation.
- Perform security code reviews and vulnerability assessments to identify and remediate security weaknesses.
- Implement secure communication protocols for data transmission and device-to-device communication.
- Stay up-to-date with the latest security technologies, threats, and best practices in embedded systems security.
- Provide guidance and training to the engineering teams on secure coding practices and security-related topics.
- Work closely with customers and partners to understand their security requirements and provide customized security solutions.
Location: Anywhere (DDC-I supports a distributed workforce)
Requirements:
- Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field.
- Proven experience as an Embedded Security Architect or in a similar role.
- Strong knowledge of embedded systems architecture, including microcontrollers, SoCs, and real-time operating systems (RTOS).
- Deep understanding of cryptography principles, algorithms, and protocols.
- Experience with secure boot mechanisms, secure storage, and hardware security modules (HSMs).
- Proficiency in secure coding practices and vulnerability assessment tools.
- Familiarity with common security standards and frameworks, such as ISO 27001, NIST SP 800-53, and Common Criteria.
- Strong problem-solving and analytical skills with the ability to identify and mitigate security risks.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Interested candidates please contact:
DDC-I, Inc,
4545 E. Shea Blvd. #210
Phoenix, AZ 85028
Email: engineering_jobs@ddci.com
www.ddci.com
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Regional Sales Manager– Real-Time Operating Systems
Position Overview
DDC-I, Inc. has a unique opportunity for an experienced sales manager. The successful candidate will be part of a team responsible for creating new sales of DO-178 certifiable RTOSs.
Requirements:
- Knowledgeable of the avionics market
- Experience in technical software sales, such as RTOSs, compilers, or other tools
- Ability to ferret out new sales opportunities, initiate engagement (e.g., cold call), and drive through the sales processes towards building a long-term & successful customer relationship
- Must be self-starter and self-managed
- Diligent in following sales processes
- Long-term and high-integrity sales mentality
Job Description:
- High-value (six or seven figure) sales, targeting the high-end of the RTOS market
- Regional territory sales management for technical software products and services
- Primary responsibility is development of new customers, promoting the differentiation of DDC-I as a company and the benefits of our products. This requires customer targeting, strategic sales processes, cold calling, working with C-level management, etc.
- Further develop tier 1 customer relations
Contact:
Interested candidates please contact:
DDC-I, Inc,
4545 E. Shea Blvd. #210
Phoenix, AZ 85028
Email: sales_jobs@ddci.com
www.ddci.com
About DDC-I
Headquartered in sunny Phoenix, Arizona for 30 years and supporting a distributed workforce, DDC-I provides a COTS safety critical RTOS (Deos), software development tools and related services. Our customers are developers of embedded, safety critical applications in the aerospace and defense markets where software failure is not an option. Benefits of employment at DDC-I:
- DDC-I offers exciting challenges in a caring and open work environment
- Work side-by-side with highly skilled, knowledgeable, and experienced people who are empowered to make a difference
- DDC-I supports a distributed work environment allowing us to employ top talent anywhere in the country
- Competitive benefits package
